Last Updated: {October 1, 2025}
1. Introduction
OakWell Insurance Agency (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights with respect to that information.
2. Information We Collect
We may collect the following types of personal information:
Contact Information: name, email address, postal address
Mobile phone number (for SMS/text communications)
Transaction / Policy Information: premiums, claims, policy details
Usage and technical data (e.g. IP address, browser type)
Other information you voluntarily provide (e.g. when filling forms or making inquiries)
Important Note on Text Messaging / Opt-in Data
Text messaging originator opt-in data and consent (i.e. when you sign up to receive SMS messages) is collected strictly for providing the messaging service. We will not share that opt-in data or consent with any third parties or affiliates, except with SMS aggregators or providers of text message services who are necessary to deliver the messages.
3. How We Use Your Information
We use your information for purposes including:
Sending transactional messages and service notifications
Billing, customer service, and support
Marketing and promotional communications (only to those who have opted in)
Internal analytics, fraud detection, preventing misuse
Compliance with legal obligations
Except as noted above, we do not use your mobile or opt-in data for marketing or promotional sharing.
4. How We Disclose / “Share” Information
We will not disclose or provide access to your personal information in the following ways:
Service providers / subcontractors (e.g. customer support, data hosting) — who assist us in operating the business
SMS aggregators or text message service providers — for delivering SMS messages
Where required by law, regulation, or legal process
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, we securely delete or anonymize it.
6. Security
We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
Access, correct, or delete your personal data
Object to or restrict processing
Withdraw consent (where applicable)
Data portability
To exercise any right, contact us at:
Email: [email protected]
8. International Transfers
If data is transferred outside your jurisdiction (e.g. to data centers in other countries), we will ensure appropriate safeguards to protect your data.
9. Children’s Privacy
Our services are not directed to children under the age of 13 (or local applicable age). We do not knowingly collect personal information from minors.
10. Changes to Policy
We may update this Privacy Policy from time to time. We will notify users of any significant changes by posting the new policy on our site.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Email: [email protected]
Phone: +1 631-910-6784